Thanks a lot for helping
Topic summary
-
Main issue: When attempting to connect or transfer a purchased domain, an error appears: “Domain already managed by Shopify on another store.” The domain was bought two weeks ago via Shopify but doesn’t show in the store’s domain list.
-
Diagnosis: The domain is likely still linked to a different Shopify store. Disconnection must be performed by Shopify Support after verifying account ownership.
-
Required action: Contact Shopify via the Help Center’s live chat while logged in to authorize and have Support disconnect the domain from the other store, then connect it to the current store.
-
Additional thread activity: A Shopify representative inquired about the merchant’s business and marketing plans. The merchant sells women’s fashion and accessories. Another community member offered to review the website and assist with a marketing plan.
-
Status: Unresolved in-thread; resolution depends on contacting Support. Marketing assistance is a secondary, optional follow-up.