Why is my domain not working on the Shopify platform?

Shopify Discussion
1

My domain doesnt work, i bought domain on shopify platforma and now doesnt work, i send you picture

2

Hey, @Luka7 ! Welcome to Shopify Community!

I’d love to help you with your domain. Could you please tell me why it isn’t working? Are you encountering an error message when you try to visit it? Feel free to share any detail that can help with the investigation, including any pictures, so we can find a solution as quickly as possible.

In the meantime, I’ll share the information that your domain should have in order for it to work properly so you can troubleshoot it when you read this. A domain should have the following DNS records to be successfully connected to your Shopify store:

  • A record:
    • name: @
    • value: 23.227.38.65
  • CNAME record:
    • name: www
    • value: shops.myshopify.com

Since you have a Shopify-managed domain, you can access your domain’s DNS settings in your Shopify admin to ensure the records are present. Feel free to follow the steps below to do so.

  1. In your Shopify admin, go to Settings > Domains.
  2. Click the domain you want to configure.
  3. Click Domain settings > Edit DNS settings.
  4. You can:
    • Add a record: click Add custom record, and then select the record type that you want to add. Enter the required details for the record, and then click Confirm.
    • Edit a record: click Actions > Edit for the record that you want to change. Edit the details for the record, and then click Confirm.

Alternatively, if your domain doesn’t have or need additional DNS records, you can reset the DNS settings for your domain. Doing this will delete all your DNS records except the A record and CNAME record, which are reset to point to Shopify. If you wish to reset your DNS settings you can refer to the following guide.

  1. In your Shopify admin, go to Settings > Domains.
  2. Click the domain that you want to configure.
  3. Click Domain settings > Edit DNS settings.
  4. In the Advanced settings section, click Reset DNS settings.
  5. Click Confirm.

Domains take up to 48 hours to propagate so your domain may still present issues within that time frame. If the domain still doesn’t work properly after 48 hours, please feel free to respond here or create a support ticket by visiting https://bit.ly/3cJkx8V so we can take a look at your domain and help you fix it.