Hi
I bought a domain directly at shopify - as usual it said “ssl pending“. And after 48h it still didn’t change: ssl was still pending and because of that the website didn’t display correctly (images didn’t load etc. ). After that I changed a dns setting, the A records to the shopify IP as stated in the shopify guides.
From then another 48h after doing so it still says “ssl pending”. What can I do?
Thank you in advance,
Victor
Hey, [email removed]Victor__! Welcome to Shopify Community!
I’d love to troubleshoot this concern with you, however, we don’t have the ability to securely access accounts on Shopify Community at this time. Because at least 96 hours have passed since you attempted to fix the concern, it’s best to have our support team get into your account and take a close look at the domain to get to a resolution quicker. This way you can resume selling as soon as possible.
To speak with our support team, you simply need to head over to our Help Center and chat with the AI assistant. It will connect you with a support agent once you explain your concern.
If you encounter any issues creating a support ticket, let me know and I’ll help you further!