Why is my domain still not connected after 3 days?

Shopify Discussion

Topic summary

Issue: A connected domain still shows as not connected after 3 days.

Likely cause: Incorrect DNS configuration. DNS (Domain Name System) settings determine how a domain points to a service; key records include:

  • A record: points the domain to an IP address.
  • CNAME record: points a hostname to another hostname (alias).

Required Shopify DNS settings:

  • A record value should be 23.227.38.65.
  • CNAME record value should be shops.myshopify.com.
  • Ensure there is only one A record; multiple A records can prevent proper connection.

Next steps / action items:

  • Verify and correct the domain’s A and CNAME records to match the above.
  • Remove any extra A records.
  • Share the specific domain URL so support can check current DNS and confirm if errors persist.

Status: Unresolved/ongoing. Further diagnosis depends on the user providing the domain URL and updating DNS records.

Summarized with AI on January 29. AI used: gpt-5.
1

Hi all I have connected a website to a domain. After 3 days, it still says your domain is not yet connected? What should a do then?

2

Hi @HTMwoven

Welcome to the Shopify Community Forums!

Generally issues like this means that the DNS settings for the domain are not correct. Specifically, you need to ensure you have the correct CNAME and A record information for the domain and that you don’t have more than one A record in the list.

  • You will want to set up your A record to have the value of: 23.227.38.65.
  • For your CNAME record, you will want the value to be: shops.myshopify.com.

Can you please share your unique domain URL here for me, I can check to see what the DNS is reporting and if there are any errors in the domain setup.