Hey,
My shopify store is ready for opening. But I have waited now several days for my domain to work.
In shopify it says “ssl waiting” and when you click the store it goes to error page. I checked and the domain from the domain operator is set up correctly. What’s the issue?
Hi, @AnniK !
I’m Moira from Shopify Support. Thanks for your question and your patience; The SSL most definitely should have been provisioned for your domain within 48 hours of connecting it. So, let’s get to the bottom of this for you!
Please login to your domain host account and check that your DNS settings are as follows to ensure that the SSL is not being blocked:
Only one A Record is set up, and it needs to point to 23.227.38.65
Must have a CNAME pointing to shops.myshopify.com
Remove any AAAA Records and CAA Records
Disable DNSSEC for your domain
The domain does not point to Cloudflare
For assistance with checking or editing these parameters, please reach out to your domain provider directly, and allow up to 48 hours for your domain to fully propagate after any changes are made.
Once you have confirmed that your DNS settings are correct, as well as any remaining requirements in our help center guide here, it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.
Issue Summary: Third-party domain connected, SSL still pending after 48 hours, please manually provision certificates via Shopify internal.
How are things going with the rest of your website? we have a wonderful step-by-step guide with your next action steps, such as:
Creating key pages for your store
Setting up your tax and shipping settings
Setting up your payment gateway
Preparing your store for launch
I hope this helps and as always, please reach out if you have any questions!
Cheers,
