Hi!
I have tried to connect my existing domain. I set it up correctly through my third party host and clicked verify connection but it is just spinning. This is the third day now that it has been doing this. Is it wrong or do I still have to wait? Every time I restart my laptop it refreshes as well so I’m not sure what to do
Hey @nyiadestudios ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with connecting an existing domain to the shop, to get this resolved. As the domain is stuck in the “verifying” stag, I have outlined a few troubleshooting steps to attempt, to get this resolved:
Please check your Email Address for a Verification Email. If the domain requires verification, you will be required to provide confirmation within the email in order to move to the next stage.
Clear the Cache and Cookies.
Try on another Browser (i.e Chrome, Safari, Firefox) or an Incognito Window (disable all browser extensions).
Ensure the web browser is Up To Date on the latest version (we don’t support every browser).
Try Another Device such as another computer or a cellphone.
Try on the Shopify Mobile App.
Try Another Internet Connection (example, switch to a cellular network on a phone rather than wifi.)
Please let me know if you are still stuck at this stag after attempting all of the steps outlined above!
