SSL for a GoDaddy-connected custom domain remains pending ~5 days, likely due to DNS configuration. The store is currently accessible via the myshopify.com subdomain, and the custom domain wasn’t set as the primary domain, limiting SSL verification.
Evidence from the attached DNS screenshot suggests Shopify’s records are present, but two CNAME entries may be conflicting and blocking certificate issuance. CNAME (Canonical Name) is a DNS alias record; duplicate or conflicting CNAMEs for the same host can prevent SSL from provisioning.
Recommended actions:
Status: Unresolved; awaiting DNS changes or support intervention. The DNS screenshot is central to the diagnosis.
I connected my domain (purchased from Godaddy) to Shopify around 5 days ago, however it still says SSL pending. There might be an issue with the DNS records, but I don’t know for sure.
The url to the site is currently https://mycinemaprojector.myshopify.com/.
I’ve also attached a screenshot of the domain’s DNS record below. Please help me solve this issue so I can launch the site - Thank you!
Hey, @mycinema .
Thank you for reaching out and bringing this to our attention.
I’ve taken a look at your domain (mycinemaprojector.myshopify.com) and it looks like you didn’t set the custom domain as your primary domain, so I wasn’t able to see whether the SSL has been set up. However, based on your screenshot, it does look like you have both of Shopify’s DNS records as suggested on our guide - Connecting a third-party domain to Shopify manually. If the SSL is still pending, then there could be a conflict between the two CNAME records. Should the problem continue to persist, then you can try checking whether the second CNAME record can be removed. Or, you can always get in touch with GoDaddy for further assistance with editing the DNS for your domain.
That being said, if the second CNAME record isn’t something that can be removed, then it’s also possible that the SSL could be stuck and we’ll need to access your account in order to resolve the issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
I noticed that you’re a new member of our Shopify Community and I’d love to hear more about your business. What types of products are you selling? Do you have a marketing plan prepared for your store?
