There is a problem of loading, I can not customize Down theme, I don’t know why this happen to me.
Hey @eCom_Ali99 ,
I’m happy to help out with this!
Which browser are you using currently? I recommend ensuring it’s one of our supported browsers, and then clearing the cache before trying to access the theme editor again.
If that doesn’t help resolve things though, please also give these steps a try when opening up your theme editor:
- Using another device - like a mobile device, or another computer.
- Using a Chrome Incognito window.
- Resetting your internet connection, or using a different internet connection altogether.
Does this same issue happen when you try to customize other themes in your admin? To test this out, just follow these steps:
- Log in to your Shopify admin
- Click on ‘Online store > Themes’
- Scroll down to ‘Theme Library’ and click ‘Customize’ beside one of your themes listed here.
If you don’t have any other themes in your theme library, you can download a free theme to test this on. To try this out, head back into the ‘Online store > Themes’ section of your admin, click on ‘Explore free themes’, then click ‘Add to theme library’. Once a theme has been downloaded to your theme library, you can follow the steps above to try to open the theme editor on this theme.
Please keep me posted on how this all goes. I look forward to hearing back from you with an update!