My drop shipper has been able to generate shipping labels. He’s getting a “something went wrong” error.
Topic summary
A drop shipper is encountering a “something went wrong” error when attempting to generate shipping labels through Shopify. An image showing the error message was included in the original post.
Recommended troubleshooting steps:
- Clear browser cache and cookies
- Use an incognito/private browsing window
- Try a different browser (Chrome, Firefox, Safari)
- Test on another device
- Restart the current device
- Ensure device software is up to date
- Attempt access via the Shopify Mobile App
Next steps:
If the issue persists after trying all troubleshooting methods, the user should contact Shopify Support directly to allow the advisor team to investigate further and resolve the problem quickly.
The discussion remains open with no confirmed resolution yet.
Hi @Zoe86 ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with generating shipping labels, to ensure this gets resolved. To confirm I’m fully understanding, are these shipping labels being generated within the Shopify admin?
If so, I’d encourage you to attempt the following troubleshooting steps listed below to ensure it’s not related to a browser issue:
- Clear your Cache and Cookies.
- Access the shop in an Incognito Tab.
- Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
- Try Another Device.
- Try accessing from the Shopify Mobile App.
- Try Restarting your device.
- Make sure your device is Up To Date.
If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.
Please let me know if you have any other questions or concerns.