I have decided to start my e-commerce business with Shopify, during my 14 days free trial when I was trying to explore the platform features and to build an test store, suddenly before I pick a plan and start building my real store I lost access to my testing store as I’m receiving “store name” is currently unavailable, after that I checked my email and I found that Shopify sent me a notice that they’re closing my store because of “you are in violation of Section 4.4 Shopify terms and services”.
I’ve only made one (real not in test mode) payment from my own card to test the users experience in checkout and payment just 2 days before I get this notice, I don’t know if this is the mistake I’ve done or if it’s the reason for the suspension.
Any help here to avoid such mistakes in the future?
What else can be the reasons?
I’ve sent E-mail to support team but still no response.
I am sorry to hear about the trouble with your Shopify account! Since we cannot authenticate you for the store in question over our Community forums due to the sensitive information that would need to be shared. It would be best to attempt to login to your store using our Contact Us page. This will allow us to securely verify you as the store owner before speaking with a Support Advisor about the situation.
If you are unable to login successfully to your online store on the Contact Us page, you can choose the option to Continue Without Logging In. Once you login or select to continue without logging in, you will be directed to the Help Center. Type in what you would like assistance with in the search bar to locate the option to Get Support under the search results. This will allow you to reach out to any of our available support channels.