Hi there, I would like to know why I wasted money on a website that is not making any kind of sales and it is not getting me anywhere. I have had the site for over three months now and to be honest, I am still questioning why I wasted my time signing up for it. I can’t even get a hold of Support to see about getting some assistance with it so I need to know what is going on because I’m getting charged to keep the website open and I’m not OK with that.
Topic summary
Main issue: A merchant reports zero sales after 3+ months, difficulty reaching Support, and frustration over ongoing subscription charges.
Community perspective: Sales aren’t automatic with a new site. Success depends on product-market fit, professional presentation, competitive offer (pricing vs. Amazon), trustworthy details (address/phone), shipping speed, and clear value—often requiring months of brand-building.
Expectations clarified: Shopify Support won’t drive sales or build the business strategy. Merchant is urged to learn marketing fundamentals and follow proven entrepreneurs.
Staff guidance: Improve SEO (search engine optimization) with compelling titles/descriptions, relevant keywords, and customer reviews to build trust. Optimize conversions (make navigation clear; use prominent Add to Cart/Buy Now) and drive traffic via targeted social media engagement and hashtags.
Resources shared: Help Center SEO guide, customer experience blog, social selling tips, YouTube video on first sale, Shopify Learn course on traffic, and a blog on making the first ecommerce sale.
Status/outcome: No store-specific diagnosis or immediate fix provided. Thread remains open; action items are implementing SEO, conversion, and marketing strategies using the linked resources.
Hi, sadly just creating a website won’t guarantee sales. There are many elements involved. Are your products great, is your offer great, does your website look professional? Do you offer free shipping or are you dropshipping from China where the lead time is a couple weeks? You need to instill trust in the shopper. Address and phone number to contact you? Can your product be purcahsed on Amazon for cheaper? WHY buy from you? What is the value you are giving the customer? So many things to do. Many successful stores that do it right don’t get sales for a few months. They have to build the brand and build trust. It is a process. If someone told you you can build any shopify store and get rich in just a few months, they lied. If you are serious, build a business. Learn, get books, follow successful entrepreneurs online. Shopify support won’t hold your hand through that.
Hi, @ElliottLondon .
Welcome to the Shopify Community and thanks for sharing your question.
I can definitely understand the significant amount of hard work and dedication it takes to create and manage your own online store. Rest assured, I’ll be happy to share some tips and resources with you to aid in boosting store traffic, increasing sales and bringing visibility to your brand.
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To start, once you’ve set up your store and added your products, you’ll want to add compelling product titles and descriptions that highlight the benefits and features of your products. You can look into using keywords relevant to your target audience to improve search engine optimization (SEO). Additionally, you can also add customer reviews and ratings to build trust. We have more information on improving your search engine optimization in our Shopify Help Center.
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After you’ve written your product descriptions, you can explore optimizing your website for conversions. To do so, you’ll want to make sure your website is user-friendly and easy to navigate. Use clear and prominent call-to-action buttons, such as Add to Cart or Buy Now. If you’d like more tips to improve the customer experience, check out our blog post on What is Customer Experience?
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Using social media can be a great way to boost traffic to your store. You can identify the social media platforms where your target audience is most active. Some popular platforms include Facebook, Instagram, Twitter and Pinterest. Engage with your audience by responding to comments, messages, and mentions and utilize hashtags to bring visibility to your brand. If you’re not sure where to start, we got you covered! We’ve shared some great tips on our Shopify Blog on How To Sell Your Products on Social Media.
These are just some of the ways to bring traffic to your store and boost brand awareness. I’d also like to share some of the other Shopify resources that are available to you.
Shopify Resources:
- Shopify Help Center - It offers a wide range of articles, tutorials, and guides that cover various topics related to using the Shopify platform effectively.
- Shopify YouTube - I’ve specifically linked our video on 5 proven ways to get your first sale.
- Shopify Learn - Check out this free and detailed course on how to Generate More Traffic to Your Shopify Store
- Shopify Blog - We have an abundance of helpful blog posts, but I believe our post on How To Make Your First Ecommerce Sale will be most beneficial.
I hope this is helpful to you! Let us know if you have any questions.