I have my shipping markets set up for Uk, Ireland, EU & Internationally. New business and only sold in UK and Ireland. Customer wishes to purchase from Netherlands but upon checkout is having this message..
Shipping not available
Your order cannot be shipped to the selected address. Review your address to ensure it’s correct and try again, or select a different address.
I have checked my markets and they are active, I have shipping rates in place.. I’m a little stumped as I can see this is an issue across all EU markets.
It sounds like there may be an issue with the shipping zones or specific product settings. Here are a few things to check:
Verify Shipping Zones: Ensure the Netherlands is included in the EU shipping zone within your Shopify settings. Sometimes, a specific country might be mistakenly excluded.
Shipping Profiles: Make sure that all your products are assigned to the appropriate shipping profile. A product not assigned to the correct profile could cause checkout issues.
Address Validation: Double-check the customer’s address to confirm it’s valid. Inaccurate address formatting can sometimes trigger this message.
Weight or Product Restrictions: Verify if any weight limits or restrictions apply in your shipping settings that might prevent shipping to the Netherlands.
By checking these areas, you should be able to pinpoint why customers from the EU are seeing the error.
If you have other questions, please feel free to ask, and I will get back to you soon.