Hi there, I just noticed today as sales have been much slower than usual that the Express Checkout is all grey and not showing.
Screenshots attached, I pressed Apple Pay, it’s then taking me to the checkout screen (instead of via Apple Pay) and the boxes are grey.
theme is Sense
thank you
Hello, @Suziewalker !
Would you be able to try and attach screenshots again? They did not seem to come through this time.
Also, if you could share the direct link to your store, I could have a closer look at the checkout itself.
Also, double check your Settings > Payments and make sure that everything is set up properly.
Thanks you. Screenshots attached
url is on the 3rd screenshot- weirdly it says the word in my URL is not permitted in this community
Thanks for including those!
Are you finding this occurs on both mobile and desktop, or just mobile?
Also, just to rule out if this is a theme issue, can you check if on one of our fresh free themes here and see if the same is happening?
Thanks Lana - at the moment I only have access to check on mobile. I have noticed it on other shopify sites too so not sure if it’s a wider issue or an issue just on my device
I just had a look at your store from a mobile device myself, and for me all of the Express checkout buttons show up fine.
Could you try it using multiple browsers on your phone, and if possible, an alternate internet connection?
It appears that this issue is just local to you.
Hey @Suziewalker @Lana_2 , I’m getting this exact same error on the checkout page. Only for iOS safari mobile phones. androids and laptops work. Did you find a fix? I’m using the one-page-checkout, but when i reverted back to the old 3-page, the error was still there for safari mobile.
I am having this same error on my site as well. It seems to be a Shopify error with their checkout but nobody knows how to fix it, and they haven’t fixed it yet. I think it something to do with IOS. Please let me know if anybody has fixed this error. I have noticed it only happens the first time you come to a site
