Please let us know how it goes.
I have just finished a hat with a Facebook representative and he basically said that Sometime in the future we will have the possibility to request a review.
However, no one know what sometime in the future means.
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Just so we’re clear is this the issue everyone is having ? https://i.postimg.cc/DwDVWvVg/ow.png
[https://i.postimg.cc/DwDVWvVg/ow.png]
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Yes, this is the same issue I am having
Yes, that is correct. I have been going back and forth between facebook and google dealing with multiple issues over and over and over again. No explanation, no appeal options, no contact information, nothing. It just says that we are not visible and therefore can not sell on its platform. This would have been helpful one website and a thousand business cards ago. Will update if solution ever comes.
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I am having the same issue, however today I really sat down and read through all the links. Something that really stuck out to me was Domain Verification I will admit that I have not done this prior to today. Basically it seems you have to do this domain verification so that Facebook truly knows that your store domain is owned by you.
Has anyone else done this?
Also like others I have spent about 100k in marketing with my Business Manager account and there is no issue with my ads for another business.
You are referring to domain verification. Is there more explanation on how to do that ?
Here is a link to where to add your domains and the add button will tell you what you need to do
Same issue here. I did verify my domain and it didn’t solve anything. So frustrating! I’ve been struggling for two days. I have my store ready to launch and I might have to do it without FB/IG channel. Where’s shopify response to this issue?
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Yeah it’s a glitch in the system there’s no way pass it ,I tried for 2 weeks until i gave up . I have mine working now but I had to unlink everything & use a different Fb account , redo a fb page , pretty much delete everything and restart.
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Would you mind sharing how you unlinked everything? I want to remove the shop completely but keep my FB page.
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Hi , I want to do this too. Did you find a way??
Sorry, no outcome as yet. Still hitting the same problem with no response
from FB. FB is happy to take my money for paid ads, but will not allow me
to open a shop.
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did you use a different facebook account to set up the page would you mind providing the steps you took to get around this. would really appreciate your help
What a load of Bull! Glad to know this before I spend a lot of money on fb ads. They suck
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I think I figured this out, and it’s SO convoluted. Facebook Business Account. ID Verification. Business Verification. Domain Verification. Ad Account. Payment method. Everything has to be setup exact and perfect and verified before Facebook will approve anything. Shopify appears to be linking through the Facebook Commerce Manager, but Facebook Commerce Manager uses settings that are configured in Facebook Business Suite which pulls some information from Facebook Ads Manager. This is why SEO and Marketing companies can charge a bunch of money. I’m still not done setting up and I’m still not approved, but I’m following the steps, which are not linear, and repeating other steps because information needs to be duplicated in a number of places.
The first thing I noticed was that the user/account that Shopify created didn’t have permissions to do anything on my FB business assets, primarily because nothing about the business was setup on the Facebook side other than my page. I failed validation in part because of that. I added my business info and website, changed permissions for the Shopify account to the assets, and went through the domain validation process Facebook listed in their help section. There’s a couple of ways you could do this, but I chose the TXT DNS entry. If you’re not IT savvy, you’ll need an expert.
Don’t give up, just be persistent. Begging Facebook to fix something you should have done yourself in the first place will get you nowhere. RTFM. It’s painful, but helpful.
Here’s a few links that will help:
Facebook Business Settings
Add your business info in Facebook Business Suite
Facebook’s Business Setup Guide (rough, but might point you in the right direction)
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@PolkadotPolish thanks for the details. Just to confirm what you are saying here:
You have been able to solve the issue following the non-linear steps you explained here?
@Tanner2 it looks like it. I can see my products now.
But now I have a new issue. It seems to have brought over at least one product that is out of stock.
HI, I am having the exact same issue with same error message. Can you please tell me how did you contact Facebook support team because I have been trying to find a way to contact them but no luck, only finding articles and FAQs, not real support team. Please advise and help!
It may be an issue of lacking the Facebook required fields from the shopify product feed
Yes. Exactly the same here.
Word is the problem is on shopify’s end. Wish they would fix it.
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