www.foodierealfresh.ca Hi!! My website is not working during all day. I’m losing a lot of sales. Can someone help me please?
Hi, @RenataCt .
Thanks for sharing your website link. After testing it on several browsers and devices on my end, I wasn’t able to load your website as well.
Do you have access to your store’s Shopify admin? If so, and to troubleshoot this issue, you can try and install a fresh copy of a Shopify theme by going to Online store > Themes > Explore free themes and select a theme to add to your library. From there, click on Actions > Preview, and you can then see whether or not your website will load this time.
If the issue doesn’t persist on the fresh theme, chances are there is a code within your store’s theme that may be affecting your website’s loading time. To look into this further, you can contact our Live Support team so that we can investigate the issue in more detail from our end.
To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.
