Hello received an email about my theme. It seems Shopify thinks the theme is from the outside but it’s a free theme from Shopify. It also states that the URL has been disabled from my store. I need help because my store was almost done then this happened.
Hi @Cam77 ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved.
To confirm I’m fully understanding, are you able to share the name of the theme you’re currently using?
For account-specific inquiries like this one, I’d encourage you to connect with us directly. As we don’t have access to any account information through the Community, it will allow for our advisor team to take a closer look and ensure this gets resolved as quickly as possible.
To connect with us, you can:
- Head over to our Contact Page.
- Log into your shop.
- Enter Contact Support into the chat box**.**
- Select Chat with a Support Advisor.
Please let me know if you have any other questions or concerns.