Why is my global payment gateway application getting rejected?

Payments + Shipping & Fulfilment

Topic summary

A merchant is experiencing repeated rejections from Checkout2, a global payment gateway supporting 200+ countries, without receiving explanations for the denials. The applicant has been rejected more than twice and is seeking guidance on next steps.

Support Response:

  • Payment gateway providers set their own approval criteria and terms
  • Shopify offers numerous alternative gateway options depending on the merchant’s country
  • The support team requested the merchant’s location to suggest available alternatives

Current Status:
The original poster indicated their issue was resolved, though specific details weren’t shared. A second merchant from Malawi has since reported experiencing similar unexplained gateway rejections and is seeking the same solution that worked for the first poster.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

Dear All

I’m trying to sale international from my website and I found payment getaway provider and they support more than 200 country ( cheackout2 )

I submit my denouement with them and they reject my application more than 2 time , and without tell me the reason .

What I should to do , please advice me

my website : www.malachiteuae.com

Many thanks

Mohamed

2

Hi @mohamed90 ,

Thank you for getting in touch and I’m sorry to hear that you had this experience when trying to create a merchant account with this gateway provider. Each provider has their own terms and are responsible for choosing who they approve to use their gateway.

For most countries on Shopify, there are numerous gateways you can choose from when you’re trying to set up payments on your store. Can you please let me know which country you are based in, so that I can let you know what other options are available to you?

Kind regards,

Victor | Shopify Social Care

3

Thank you very much I found solution for my issue

1 Like
4

Hi @mohamed90 ,

Okay, I’m glad to hear it was resolved. Please let me know if you have any further questions.

Kind regards,

Victor | Shopify Social Care

5

Hello Mohamed

I am Blessings From Malawi. I am trying to apply for a payment Gateway and they keep on not approving my application and don’t give reasons why. When I was searching for solutions on the forum i came across your post which is almost similar to my issue, Of course i understand its been a while you got your issue resolve, but i trust you could be of great help to me, I thank you in advance

Blessing