Today I noticed that the “Total Sales” on the home page is incorrect. Shopify is capturing the orders but is not calculating the total sales properly.
Is there anything I need to do on my end or is this an issue Shopify is working on?
Topic summary
Users are reporting discrepancies in their Shopify admin’s total sales figures, with the home page and analytics sections displaying incorrect or inflated numbers compared to actual order data.
Reported Issues:
- Sales reports and analytics delayed by an hour or more
- Gross sales showing approximately 2x higher than actual figures
- Specific example: actual sales of ~€1,500 displayed as ~€3,350
Shopify’s Response:
- Initial delays occurred and were reportedly resolved
- Users advised to clear cache/cookies and reboot browsers
- Recommended contacting Shopify Support via Help Center if issues persist
Current Status:
The problem appears ongoing for some users despite Shopify’s claim of resolution (as of January 4th). The root cause of the calculation errors remains unclear, and affected merchants are being directed to support for individual investigation.
Hi, @trianglehardwar .
Thank you for reaching out and posting your question to the Shopify community.
Earlier today, Shopify received reports that sales reports and analytics in the admins were delayed up to an hour or more. The sales reports and analytics section has since recovered and you should now be able to see accurate analytics in this section.
If you’re still experiencing a significant delay with your sales reports and analytics, I recommend reaching out to our support team via the Shopify Help Center.
Lastly, have you already checked out our Black Friday Checklist? We’ve listed some great tips to help prepare your store for Black Friday traffic and increased sales and promotions.
Hi, I am seeing the same issue today
Hi, @Manny1107 .
Welcome to the Shopify Community and thank you for joining the thread.
As of yesterday (Wednesday, January 4th), Shopify received reports of delays within the Sales and Order Analytics section. This resulted in Analytics and Reports not displaying accurate up to date sales or order data.
Our developers have actively worked to have the issue resolved and these sections should display up-to-date and accurate data as of today. I recommend clearing your cache and cookies and rebooting the browser before viewing your Shopify admin.
If you’re still seeing a delay in the orders, sales and analytics section, please create a support request via the Shopify Help Center so our team can investigate.
I hope this helps!
I also have such issue. I went to “Analytics” and can see the gross sales are about 2x higher than they were in fact. Then I went to a particular date (3rd February) and I definitely can see in my orders that I had ~EUR1500 in sales, however system tell me that I had ~EUR3350. ChatGPT did not give me a particular answer, so this question is still foggy for me. Hopefully support can help me. Thanks.