Hello, I’m from Hong Kong, and would like to ask why shopify payment Hong Kong ID card verification has been unsuccessful, and he said (the name on the photo ID does not match the account owner’s name.) But clearly I The name and ID information is correct, how to solve it?
Hey, @geminipang ! Welcome to Shopify Community!
Because your concern involves sensitive information, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
@Summer Hello can you help me with setting up shopify payment for Hongkong company i am stuck at Account representative it is asking for the Hongkong ID as i am a US citizen i donot have HKID what can i do ?