Why is my image banner not visible in Dawn theme on mobile view?

Topic summary

Users are experiencing issues with image banners not displaying properly in mobile view on Shopify’s Dawn theme.

A proposed solution involves adding CSS code to the section-image-banner.css file to adjust banner height and responsiveness. However, this fix produces mixed results:

  • Partial success: One user reports the banner now appears but is truncated/cropped
  • No improvement: Multiple users state the code doesn’t resolve their issue
  • Additional complications: One user’s banner only displays when logged into Shopify admin, not on the live storefront, suggesting potential password protection or visibility settings may be involved

The discussion remains unresolved with several users still seeking working solutions. Some are using different Dawn-based themes (like Taste) and encountering similar problems. No definitive fix has been confirmed to work across all cases.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.

Hihi all the pros, I’ve encountered issue that my image banner now showing in mobile view

i’ve tried adding code mentioned in post below, however it doesn’t work. Please help.

https://community.shopify.com/post/1426911

my website : https://addoncase.com/

1 Like

@terenceloo90

can you try this code

  1. Go to Online Store->Theme->Edit code
  2. Asset->/section-image-banner.css ->paste below code at the bottom of the file.
@media screen and (max-width: 749px) {
.banner--adapt {height: 190px;}
}

Hi @KetanKumar ,

its showing now, but the image seems truncated. Could you help to refine it please? thank you.

1 Like

yes, please

https://www.mojoin.com/show-shopify-banner-image/

hello, I’ve encountered issue that my image banner is not showing in mobile view and desktop view . The Image banner does only show when im logged in my shopify and go to the “online store” section and when i go to “view my store”

i’ve tried adding code mentioned in post below, however it doesn’t work. Please help.

my store is staysilent.store

1 Like

@staysilent

oh sorry for that issue

but how can i check your store bcz your store is password protect

@staysilent

thanks for details can you please show me issue image i can’t see any issue

first image is “view my store” it has a picture shown .

second image is the actual link to my store which is staysilent.store but the image is not found

Hey kumar where you able to find a solution ?

It didn’t work for me. Any other tips? Im on the Taste theme and not able to see the full image banner in mobile view.

Not working for me :disappointed_face: can you please help me

my site is skritiuliki.bg