Why is my image upload not working on my online store?

Hey,

I am trying to just upload my newly updated mockups to my store’s products and I have been experiencing issues when uploading, I deleted the images I didnt need anymore and uploaded the nice new one, and I am presented with the following, even after having waited some time and closing browser, refreshing, etc. This appears to happen:

Does anyone know whether this is merely a technical issue on the Shopify side? Or is something happening that I am missing, as it was working fine up until now.

This is the image I have been trying to upload, but after refreshing the image just shows the shopify default logo as an image (as seen above) which is essentially an error image i assume.

2 Likes

Hi @Freshwun ,

Can you try opening this in an incognito browser and if issue is persistent?

@Freshwun

oh sorry for that issue may be some time server issue can you please re login store and try if still issue can you please contact Shopify Support team