Linking IG isn’t working.
I keep getting ‘something went wrong’
Hey @Maggiemacharia .
Thanks for reaching out.
I appreciate the context that you have shared as that is very helpful! Could you let us know if you are using the Facebook Sales Channel to connect your Instagram?
If you are attempting to set up the connection between your Shopify store and Instagram business page and you are receiving an error message claiming that something went wrong. This may be due to the cache on the browser needing to be cleared.
In this case, I would suggest attempting to clear the cache on your browser and try this action again. If the error persists, you can try to use a separate browser - as for example, if you are using Safari, try this on Google Chrome.
Let me know if that does the trick, looking forward to your response.
Hello.
Still no success with it.Ivr tried clearing cache,downloaded the app but the problem is still the same
Hey @Maggiemacharia .
Thanks for the quick response.
Since I cannot authenticate you for the store in question over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. If the error is still displaying after clearing the cache and trying a separate browser, it would be best to reach out to our support by logging into your online store using our Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.