Inventory status is always “In Stock” even tho I have no stock. How do i fix it?
Hi @Patrick59 ,
Thanks for reaching out. I’m sorry to hear about the trouble.
In order to provide the best advice possible, please share more information about where the status ‘In Stock’ is persistently visible. Depending on the location of the issue, we’d have to take different approaches to troubleshooting the issue.
If the status is showing in the admin Inventory, then we’d need to look into your account back-end setup to investigate. Keep in mind that we cannot look into account specifics via the Community for privacy and security reasons. In this case, the best course of action is to reach out to our live Support team via Contact Us page.
However, if the status ‘In Stock’ is showing on products on the storefront, then the root of the issue most likely lies with the theme settings or potential theme code customization. A quick tip for these situations to establish if it’s theme related problem: install a new version of your theme or another theme and then see if it happens with it too. If the new theme doesn’t have this problem, your current theme will need a revision.
As mentioned above, to troubleshoot in the right direction, let me know where you see the status. If you want, it would helpful if you could share a link to the example or at least a screenshot showing the issue. Thank you!