The free invoice generator is not working correctly for me any longer. I’m able to fill out the fields but when I click submit nothing happens (no downloadable PDF and/or email). It appears there was an update to the generator a month or so ago and it hasn’t worked for me since. I have tried both Chrome and Edge browsers and get the same result.
Topic summary
Issue: Shopify’s free invoice generator stopped functioning after an update approximately one month ago. Users can fill out fields, but the submit button fails to generate PDFs or send emails.
Affected Users: Multiple participants confirm experiencing the identical problem across different browsers (Chrome and Edge), indicating a platform-wide issue rather than individual user error.
Root Cause: The submit button appears broken on Shopify’s end. One user suspects the logo upload feature may be causing the malfunction.
Support Response: Attempts to contact Shopify support have been unsuccessful, with agents unable to resolve the issue. No official acknowledgment or timeline for a fix has been provided.
Workarounds Suggested:
- Third-party apps like ezInvoices (generates PDFs directly from order pages with automatic data population)
- Zap Invoice (free app offering automated invoice generation, PDF delivery, and customizable templates)
- SUKHIBA Connect (WhatsApp-based commerce platform with invoice automation)
Status: The issue remains unresolved with no clear path to notify Shopify’s technical team.
1 Like
Hello Naturalcareers, Happy Wednesday!!
Sorry about the inconvenience. Ever thought of WhatsApp Commerce that allows you automate invoice generation per order, sales processes, marketing and customer support. SUKHIBA Connect is a WhatsApp conversational platform that allows you to use the aforementioned functionality. Happy to book a demo with you and explore further.
Hi,
I’m facing the same issue.
Anybody has solution for this?
1 Like
The submit button is not working. It is on their end. Not sure how to notify Shopify’s IT team that it needs to be fixed.
2 Likes
It wasn’t working for me either! Tried to speak with an agent but they didn’t help 
1 Like
Not working still Shopify! Looks like the logo might be the issue for me. Invoice generator was great but why offer it if its not looked after and maintained and doesn’t work!?
If you need to process an invoice for an order already in your Shopify store you can use my app ezInvoices on the app store: https://apps.shopify.com/ezinvoices
You can print off or save a PDF invoice directly from the order details page. It will automatically have all the appropriate information (shipping/billing/line items). It will handle taxes, payment terms/and due dates, and tracking information if you already shipped out the item.
Happy to include additional features should it not do exactly what you are looking for!
Hello Naturalcareers!
If you’re struggling with missing invoices, formatting issues, or just need an easier way to automate the process, I’d really recommend trying Zap Invoice. It’s free to use, generates invoices automatically, sends PDFs to customers, and lets you customize the templates to fit your brand.
And if you need something more specific, we’re open to adding custom features to make it work for you. Give it a try and let me know if I can help! 