I have issued a refund back to my customer’s original method of payment. On my list of transactions it states the refund is pending, although this was issued on May 19th. I have a negative balance on my account due to the fact I have not yet received any other sales on the website. I thought that t…

Hi, @CPE ! I’m Helen from Shopify Support. Thanks for reaching out about this. Refunds issued through Shopify Payments are immediately returned to your customer. If it was issued on May 19th, your customer definitely should have received it back already. However, if they have not, please recommend…

Hi Helen For the last 4 days all my refunds are showing as pending and I can see that the automated refund email is not being sent to the customers. This is despite shopify payments being in a positive balance. This only appears to be an issue for shopify payments (PayPal are being issued automatic…

Hi There Yep still happening I’m afraid. I’ve tried raising with Shopify via support but getting no help - keep being told this is ‘normal’ and ‘not to worry’. Have tried explaining that it’s having significant impacts on reconciliation with 3rd party applications as well as causing delays to the c…

We are experiencing the same issue. A positive balance in our account and the refunds are going into pending status. With no more information about it.

I spoke Shopify and they advised it was due to the payment being made by “PayPal echeque” which supposedly takes longer to refund. I then spoke to PayPal who advised that the reason for the legnngthy refund process and it showing as pending was due to the fact that when the refund was actioned - th…

Any news from Shopify? I just noticed this myself. Usually refunds are immediate; I’ve never seen “pending” before. Did a few returns today, one on Paypal went through as normal and sent the customer an email, the two credit card returns via Shopify are “pending” and the amount is not taken out of o…

I’m only having issues with returns “pending” where the payment was via credit card on Shopify. My Paypal returns are going through as usual (not pending) so this is not the case for our store.

For my store it’s specifically all shopify payment refunds (not any paypal) that are going into pending. All PayPal are instant so it’s a separate issue I believe.

I am having this same issue. It is utterly terrible. Have a bunch of returns i gave to customers yesterday. They are all pending, and I dont know if the customers got their money back, they didnt get a refund email, also my balances for accounting purposes are all messed up now because of this too. …

Why is my issued refund still showing as 'Pending'?

Payments + Shipping & Fulfilment

Drazdauskas January 31, 2023, 2:41pm 4

Hey Alix,

Is this still happening to you?

I have come across this myself today on my store - and I cannot ever remember a refund staying marked as “pending” with no refund email being sent…

Thanks

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Why is my issued refund still showing as 'Pending'?

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