Please help! I just tried to order something in my shop, that is live and not in test mode. I get this error:
Checkout isn’t available in preview. I have an active plan, I changed the theme and all products are active and the online shop channel is also activated. My shop: www.kidsonthewise.com
This is some kind of disastrous because I had no idea my shop had this problem!!!
I have to correct myself. When I change the theme, it works. So how can I pinpoint down the problem of my theme?
I’ve just checked your store and it appears to be working fine. I was able to add a product to the cart and proceed to the checkout, as you can see in the image below. Where are you seeing the error message?
I can see that you’ve changed the theme on your store, however the checkout is still working from here.
Have you tried testing the checkout using incognito mode?
Hello @sarizona
I think the problem is not from the theme. But you have viewed the store as the store owner.
You should open the store in a private tab and try checking out and it should work.
Thanks everybody for your prompt help! I did not take under consideration that it doesn’t work as the shop owner. Incognito mode works!
