Market-based product exclusions are not taking effect across countries. The merchant sells drinks with a Deposit in Latvia and without Deposit elsewhere, and has configured country-specific product inclusion/exclusion in Markets.
A specific product, “BCAA 2:1:1 Energy Deposit,” is marked as Excluded for the Ukraine market (Settings → Markets → Ukraine → Products and pricing → [product] → Excluded), yet shoppers in Ukraine still see it. Customers in the USA report the same visibility issue.
Evidence provided includes a shopper’s photo from Ukraine and a screenshot showing the product set to Excluded.
The merchant is seeking guidance on how to resolve the mismatch between Markets settings and storefront visibility. No solution or next steps have been confirmed; the issue remains unresolved and open.
Hi!
We have drinks with Deposit for Latvia and without Deposit for other countries. We have included and excluded products by need in different countries. But it seems that it doesn’t work.
For example, BCAA 2:1:1 Energy Deposit is excluded from Ukraine market (Settings → Markets → Ukraine → Products and pricing → current product → Excluded) BUT persona from Ukraine sent us a photo that it appears for them. Also people from USA have told us the same.
How can I solve this problem?
