The marketing button on the home menu has stopped working. Any ideas how to fix this ?
Topic summary
Marketing button in the Shopify admin home menu stopped working for several merchants, reportedly starting suddenly the same day.
- Symptoms: Button is unresponsive; some users receive a permissions prompt saying they need the account owner’s approval, even when they are the owner.
- Shopify response: Acknowledged a temporary issue that may already be resolved. For anyone still affected, support will investigate via live chat through the Shopify Help Center (login required), since account-specific help isn’t provided in the Community.
- Attachments: A screenshot was shared but isn’t central to the troubleshooting steps.
- Status: No confirmed fix posted in-thread; resolution is unverified. The discussion remains open, with the action item to test again and contact live support if the issue persists.
Same. Hope we can get some assistance to fix this. It seems to have happened suddenly today.
2 Likes
Same with our store
2 Likes
Mine as well. It says I need to get permissions from the account owner but I AM the account owner.
Hey, @gongdwana , @RFstephen , @Sleeptight1 , & @barbesj .
Thank you for reaching out and bringing this to our attention.
It looks like there may have been a temporary issue with the marketing button, and it’s possible that these issues have been resolved already. However, if the anyone of you are still experiencing this issue, then we’d be happy to take a closer look at your account. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.