Why is my MasterCard failing to process payments?

为什么我的信用卡是万事达卡,却一直提示支付失败,无法验证信用卡信息

Hello, @nicebay ,

I understand that your credit card, which is a Mastercard, keeps getting declined due to information verification. When it comes to accepted payment methods, feel free to checkout this link from our Help Center on what is acceptable.

You can pay for your Shopify bills using a valid credit card from Mastercard, Visa, or American Express. Your credit card needs to allow for recurring payments.

Alternatively, you can use a debit card that is co‑branded with Mastercard, Visa, or American Express. If you use a co‑branded debit card to pay your Shopify bills, then it must meet the following requirements:

  • The card must have international capabilities.
  • The card must be set up to accept recurring transactions.

If your co‑branded debit card doesn’t have these capabilities or if you’re not sure, then you must contact the financial institution that issued the card for assistance. You can also reach out to our Live Support Team for more information on why the transaction is not going through.