Hello @rosanam ,
Greetings from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot! I am Gina, and I am here to help.
If you have verified the activation of your meta pixel in your Shopify account but the Meta Pixel Helper extension is unable to detect the pixel on your page, there are several actions you can take to troubleshoot the problem.
→ Clear the cache of your web browser
In certain cases, the presence of a browser cache can hinder the pixel detection process. Clearing your browser cache can assist in refreshing the page and enabling the extension to identify the pixel. Consider clearing the cache and reloading the page as a troubleshooting step.
→ Deactivate any other browser extensions you may have enabled
Deactivate any additional browser extensions or add-ons that could potentially disrupt the Meta Pixel Helper. At times, conflicting extensions can hinder the accurate detection of the pixel. Temporarily disable other extensions and verify if the pixel is successfully detected.
→ Check for conflicting code or scripts
Examine the source code of your webpage and search for any conflicting code or scripts that could impede pixel detection. Pay attention to JavaScript errors or conflicting tags that may hinder the pixel’s proper functionality.
→ Ensure that the pixel is positioned correctly
Ensure that you have placed the pixel code in the correct location on your Shopify store. Double-check the installation instructions provided by Facebook to make sure you have followed all the steps correctly.
→ Utilize the Facebook Pixel Helper to examine the functionality of the pixel
Install the official Facebook Pixel Helper extension for your browser. Check if it detects the pixel on your page. The Facebook Pixel Helper is specifically designed to detect and diagnose issues with Facebook pixels.
→ Get in touch with the Shopify support team
After following the above tips, if you are still experiencing issues, reach out to Shopify support for further assistance.
I hope this information proves useful.
Gina