I have the same issue
Topic summary
Meta Pixel set up via Shopify’s Facebook channel (no manual code) appears active, but the Meta Pixel Helper detects no pixel on the storefront. Ad blockers were removed. The store domain provided for review is https://perfectnailz.com/.
A Shopify team member requested the domain to investigate; the merchant supplied it and is awaiting findings. No official diagnosis or fix has been shared yet.
Suggested troubleshooting steps from the community:
- Clear browser cache and reload.
- Temporarily disable other browser extensions that may conflict.
- Check for JavaScript errors or conflicting scripts/tags in the theme.
- Confirm correct pixel placement (even when installed via the Facebook app integration).
- Use the official Meta (Facebook) Pixel Helper to test.
- Contact Shopify Support if issues persist.
The merchant tried the recommended steps without success and reiterated no custom code was added. Other participants reported experiencing the same issue.
Status: unresolved/ongoing. Awaiting Shopify’s investigation or further guidance; root cause and a confirmed fix are still unknown.