Why is my new domain causing display issues on my Shopify store?

Shopify Discussion
1

I had bought a domain from GoDaddy and had it all set up correctly. But I decided to change the direction of my Shopify store. So, I bought a new domain from Shopify and made it my new domain and deleted the old domain. it works but my Shopify store is a messed up looking. the theme and everything look fine. But when I actually view my website, it just shows the name and 2 big Xs and 2 search icons. I also see my SSL is still pending maybe this is why it looks like it does? I will attach a pic of what it looks like.

store.png
store.png1227×1434 37 KB

2

Hey @JDMorrison75 .

Thanks for reaching out.

I appreciate the context and screenshot that you have shared as that is very helpful! Just to gather some additional context, could you provide the URL that is displaying this issue? As this information will allow us to take a further look into the domain in question.

With that being said, once the domain is connected to the Shopify store - it will take up to 48 hours for the SSL certificate to be applied to the domain. We do have this information available about the SSL certificate that you may find useful.

Looking forward to your response.

3

Sure, the domain is http://puzzleverse.shop it will be 48 hrs here shortly I will see if anything changes. Would the fact that the SSL has not been applied cause my site to look like this? I even attempted to apply a different theme but no change.

Thanks

4

Hey @JDMorrison75 .

Thanks for the quick response.

Typically, when the domain is connected to the Shopify store without the SSL certificate - it will direct traffic to the store and should be displayed as you see it in the Theme Editor. Since we are both seeing your store displaying like this, I believe it would be best to have our live support look into your setup of the store and domain. With that being said, you can get in direct contact with our live support by navigating to the Help Center.

Once you arrive on the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.

Let me know if you have any questions.

5

ok, thanks.

6

Hey @Ollie !

I am having the exact same issue.

7

Hi @Hamza2

If you are also experiencing this issue please connect with our authenticated chat support team to report it and get their assistance in further troubleshooting. You can use the steps that Ollie shared in his earlier reply to get connected.