i have problem with my new domains . i was bought it at 2.feb 2024 . my domain ist still SSL pending Even though 48 hours have passed . my domains is shoplifeluxe.co
Hey @chientran .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! If you have connected your domain to your Shopify store and have not received an SSL certificate on the domain. We will need to take a further look into the store setup to advise next steps.
With that being said, you can get in touch with our live support by navigating to the Help Center. Once you arrive on the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected accordingly.
Let me know if you have any questions.
Hey @chientran .
Thanks for the quick response.
Just to gather some additional context, is there a reason that you are unable to successfully verify the domain? I would suggest using an email address for the verification that you have access to. It should send you an email that you will need to confirm to verify the domain. Once the domain has been verified, the SSL certificate will be applied to the domain within 48 hours.
Looking forward to your response.
my email is shoplifeluxe@gmail.com
my email is shoplifeluxe@gmail.com ##- Please type your reply above this
line -##
Hey @chientran .
Thanks for the quick response and providing that information.
In this case, I would suggest speaking with our live support to have a further look into the setup of your domain. Since I am unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.
You can get in touch with our live support by navigating to the Help Center. When you arrive at the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor.
Let me know if you have any questions.
