Newly opened store is on hold, showing “can’t accept new payment,” with no sales yet. Support says an email requiring response was sent, but the merchant hasn’t received it despite requests to resend since Wednesday.
Merchant is considering deleting the store and seeking a refund of the annual fee.
Shopify representative indicates the store and/or Shopify Payments (Shopify’s payment processing service) is likely under internal review. They cannot verify or access account details via the public forum due to authentication requirements.
Next steps: merchant must contact Shopify Support through the provided link to authenticate and get an update. If the review team needs more information, they will reach out and notify when the review is complete.
Status: unresolved/ongoing. Key questions remain about the missing email and the possibility of an annual fee refund pending support’s authenticated follow‑up.
Hello, I have just opened my store and so for without a single sale.
Shopify have put a hold on my account saying your store can’t accept new payment.
I have been back and forth with shopify support and they all saying there’s an email sent that I have to respond. I have told them all to resend it as there’s no email I can find since Wednesday up until now I still didn’t receive an email. I am at a stage where I just want to delete my store and get my annual fee back .
Hi @PinKandME18 ,
I am sorry to hear that you’re experiencing this issue and that you haven’t been able to find a resolution while speaking with our team. I am not able to check the status of your store as I cannot authenticate you on your account through the Community, but it sounds like your store and/ or Shopify Payments account is being reviewed by our internal team. If they require any additional information from you they will let you know, and will also update you when any ongoing review is completed.
If you are looking for an update, you will need to contact our support team again so that they can authenticate you on your store and check this for you.