i just created a Shopify account 4 days ago and now my store is inactive. Can anyone help me that would be wonderful.
Hello, @houseofdowza .
Congratulations on creating your store! I can absolutely understand how important it is for you to get access restored as soon as possible, so lets work together to get you back online. The first thing I would like to check is that this is not a local device or browser issue. To rule this out, can you try each of the following steps please:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
If these steps do not work: As I cannot access any account here on the forum, in this case I would advise reaching out to our live support team directly. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access.It’s important not to skip this step, because if you do , you can appear to get stuck in a loop of help documents instead of live support. Here’s a video showing the steps in action.
I’d love to help you out with some business growth ideas - how do you feel things are going at the minute? Is there anything you’d like to improve or change?
Hello Ivy,
My store got inactive, I don’t even know why. I just recently opened this
account and it hasn’t been 14days yet. Can you help me out with this? So I
can use my store.
Thanks
Dowza
Hi there, @houseofdowza .
Have you tried using the troubleshooting steps I outlined above? If so, and you are still having issues, then it would be best to reach out to our live support team using the steps I shared in my post above. This team will be able to access your account information and can help you move forward from here. I understand how important this is to you, so this is the fastest way to get a resolution for you. I hope this helps!