Why is my new page showing 'No products found' message?

Store Design

Topic summary

A new shop owner created a page that displays “No products found - Use fewer filters or clear all” instead of showing their products.

Likely causes identified:

  • The collection linked to the page contains no products
  • Products may not be activated in the online store
  • Collection settings need verification

Recommended solutions:

  • Double-check that products are properly added to the collection
  • Verify products are activated for the online store
  • Delete empty collections and recreate them, then re-add products
  • Some collections appear to be working while others aren’t, suggesting inconsistent product assignments

The issue remains unresolved as the original poster hasn’t confirmed whether the suggested fixes worked.

Summarized with AI on November 25. AI used: claude-sonnet-4-5-20250929.
1

Hi guys,

I just opened my shop and attempted to create a new page. However, when I open to view the live page I get the message “No products found Use fewer filters or clear all”. Once I click clear all my products show up. How do I fix this as potential customers would land on an empty page? Thanks a lot

https://happybabyhouses.com/

1 Like
2

Hello @spereg

I would like to give you some recommendations to support you

This issue appears when there is no product in your collection. Let’s double-check your collection. Did your product activate in the online store?

GemPages_0-1668588681141.png
GemPages_0-1668588681141.png326×315 6.68 KB

If you require any further information, feel free to contact me.
Best regards,
GemPages Support Team

3

Hi @spereg ,I have checked out your store and I noticed there some collections displaying products while others are not so I will recommend that you delete the collections that are not showing products and create another ones,then add the products back into the collection, I believe it will work out but if it doesn’t, you can let me know on here.

Regards

Iyanu