Hi, i pruchased my domain through google domains, i created my account and started my 14 day trial, but the day after i created my shop (2 days ago), i went to edit my store (add products ect.) but im getting the error saying sorry theres been a problem, I log in though the admin log in, try to click on my store and i get the error message with the sign that says we will be back soon, i have tried logging in from a differnt browser, cleared my cashe and cookies, logged in from my phones browser, from the mobile app, incognito mode, literally everything, i emailed supported 2 days ago with no response and again today, but thought i would come here, has anyone else had this issue right after creating your shop? i have purchsed my domain, i have all the tax info payed for and complete and provided that info as well, im at a loss and considering just canceling my shopify and trying elsewhere. any help would be appreciated thanks yall. myurl is www.okchamaliachefa.com
Hey @OkchamaliAchefa ,
Welcome to the Shopify Community!
What you’ve described here is account-specific which we’re unable to support on a public thread via the Shopify Community. When you have a moment, please contact a member of our support team via our live chat so we can authenticate your account and take a closer look into this with you.
Please visit https://bit.ly/3qqfpfZ and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.
Thanks!
hi, I have done this twice, i got a reply telling me to search my email for my ticket number and that “the right people” are handling the issue. but i replied and said after checking my emails, that email does not exist, so i replied and they told me to stop replying bc “the right people are on it” even after me asking who exactly that is.