Why is my one page checkout not updating shipping addresses?

Shopify Discussion
1

Hi,

we switched to the one page checkout this week, and some of our customers have a problem with adding or editting shipping addresses. Sometimes they can’t be added, sometimes they can’t be edited, its completely random.

One thing thats a commom problem for all customers is, that they are unable to delete addresses, they are deleted from the database, but are still visible in the checkout until you remove all cookies and login again.

We cleared all caches, cookies, switched browsers, but nothing solve the problem. Started with the new one page checkout, never had problems before.

Anybody else experiencing issues?

2

Hi, @n1smo

Thanks for bringing this to our attention!

If you’re experiencing issues with the new One Page Checkout please reach out to our live team via the Help Center. This will allow our technical team to thoroughly investigate the issue. Unfortunately, from the Community Forum we don’t have the access we need to help resolve this issue.

Thanks in advance!

3

We already did, support even tested it and had the same issue. Let’s see what they come up with.