Why is my online store account suddenly inactive?

Legacy boards (read-only) Education & Credentials

Topic summary

A user is unable to access their online store because it appears as “inactive” after logging in. An error message indicates their account doesn’t have permission to view the store selection page.

Troubleshooting steps suggested:

  • Clear browser cache and attempt to sign in again
  • Try using a different browser (e.g., Google Chrome instead of Safari) to determine if the issue is browser-specific
  • These steps may resolve minor admin interface issues

The issue remains unresolved and awaiting user feedback on whether the suggested solutions work.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

I have a problem with login in my store. After login in account, I must to choose a store, but my store is inactive. I don’t know why, because everything was good since my last visit.

There’s a problem loading this page

Your account example@gmail.com doesn’t have permission to view this page. Try using a different account or going back to the Stores List page.

I didn’t

2

Hey @camilla3 .

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Could you try to clear the cache on your browser and try signing into your online store? In some cases, clearing the cache from your browser can fix minor issues that you may experience in the Shopify admin.

If the issue persists, could you try to use a separate browser to see if that allows you to login successfully? For example, if you are using Safari - try this action on Google Chrome.

Let me know if that does the trick.