I’ve been working on designing my store when, I recently tried to login it shows inactive. I’ve reached out to technical support and they said it was deemed for my store to be high risk. How could they consider my store high risk? I don’t have a high risk code.
Hi there @Serenityscents !
Thanks for letting us know about this.
I would normally direct merchants in your situation to check to see if you have been contacted by our escalated team already, specifically via email.
If you have not already been contacted, you can reach out via our Help Centre here for more info.
As you stated here, you have already been in touch with our team from the sounds of it.
Our escalated teams will not usually be able to disclose their methodology for security purposes, but if you do have any questions about the status of your store that contact with them would be the place to ask them.
All the best!
Yes, thank you for your help. Shopify support has reached out to me!
did they resolve your issue? ive been waiting still nothing