My first store I created was roocash.myshopify.com and I made the region to Australia even though I’m in Ireland (Europe). The reason why I did it was because I had recently moved from Australia and my only available bank was from Australia so I set the store that region so I was able to put Australian bank numbers in. A couple of orders were coming in and all was well until I got a 60$ one. I was super excited to fulfil THAT one especially but the next morning I woke up to a email saying my account was terminated because of ‘violation of Shopify’s Acceptable Use Policy’. I viewed it and I didn’t really recognise my store to fall into any of that activities? I even checked the restricted items and it sure wasn’t one of those. I made a new account verifying with the same documents and same address and name. It was up for 1-2 days then it went back down but this time there wasn’t a email at all or notification. I knew through one of my customers telling me? Can anyone tell me what i’ve done wrong here. It’s super frustrating
Hi, @dawg792 .
Thank you for reaching out here in the community.
I understand you previously had an account that was taken down due to violation of Shopify’s Acceptable Use Policy. You mentioned that you created a second store, it was active for 1-2 days however it was taken down without notification. Rest assured, I’ll be able to provide you with the best next steps and point you in the direction of contacting the appropriate team.
Could you ensure that you’ve checked the account owner email inbox, spam and junk folder for any correspondence from our support team? If you’re able to locate an email ticket I recommend replying directly to it for further clarification regarding your store.
If you’re unable to locate an email ticket the next best course of action will be to contact our support team through our Help Center. Through our Help Center you can create a support request by contacting our team via chat, email or scheduling a callback. The reason I suggest this is we are unable to authenticate your account or provide account specific information via community forums.
Let us know if you have any additional questions or need help accessing our help center. I’ll be happy to walk you through the process.