Hello, I wanted to ask if you can help me with my problem because I tried to log in today multiple times but it tells me that my store is currently unavailable which I don’t understand because I still have access to the view of the store but not the admin so please help me.
Hi, @Idyam .
Thanks for reaching out.
I understand that you’ve tried accessing your Shopify admin multiple times but are seeing the message ‘Store is currently unavailable.’ I’d like to help you out by providing the best next steps or point you in the direction of contacting the appropriate team in order to have this resolved for you.
Could you check your inbox, spam or junk folder for any correspondence from our team? The reason I suggest this is that we are unable to authenticate your account or provide account-specific information via our Community Forums. If you’re able to locate an email from our team I recommend replying directly to it for further clarification on the issue.
If you’re unable to locate an email, the next steps are to reach out directly to our Live Support team. They can be reached via chat, email or scheduling a callback for phone support. Our team will be able to properly authenticate your account and have a closer look or reach out to the appropriate team that can handle this request.
I’ll list the steps below on how to contact our Live Support for better visibility.
How to contact Shopify Support:
- Navigate to our Shopify Help Center and login to your store.
- Enter a topic in the search bar and click Search.
- Scroll down to the bottom of the page and click Continue under Get Support.
- You’ll then be presented with the available contact options: chat, email or scheduling a callback.
- Please note: The option for a callback may not always be available when reaching out to our live support. We continue to offer 24/7 support through our live chat and an advisor would be happy to assist you.
Feel free to let us know if you have any further questions or have issues navigating our help center.
Me too! I am 100% sure that my store has not violated any agreements. It has been healthy for three years. But I can not get a proper answer from shopify support.
Hi, @Devinbruce .
Thanks for joining the thread.
Have you already reached out to Shopify Support directly? If so, you should have received an email ticket that has been created. Could you try replying directly to the email ticket for further clarification. We’re unable to take a closer look into your account here as it would need to be authenticated.