Why is my online store currently unavailable?

Shopify Discussion
1

when I go to my store it says that it is currently unavailable

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does anyone know what is going on.

2

Hello @dp32

I would like to give you some recommendations to support you
You need to contact Shopify to fix it. That’s their expertise and they’ll help you out as quickly as possible
I hope the above is useful to you.
Kind & Best regards!
GemPages

1 Like
3

I’m going through the same nightmare right now. I’ve been on this platform for less than a month now and everything was good for two weeks until I woke up to being completely shut out of my account with no explanation from support. On top of that, they’re holding my money for all of the orders I already shipped out. This is going on week 2 now.

I must be speaking to outsourced support because the most that they can do for me is to “escalate” the situation and have me wait. They are in the dark just as much as I am. What a joke. I’ve lost out on over a week of revenue and they aren’t giving me my money. I never should’ve switched over if I knew they were going to put me through this nightmare.

TERRIBLE business practice.

4

it is a new store but this happened as soon as i put in the information to pay for the plan it has now happened two times both times when i put in any billing info

5

Hi, @dp32

Thanks for posting to the community regarding this frustrating situation.

While I can’t speak to the certainty of the situation, based on your description, it sounds like your credit card could be flagged in our system. This can happen from time to time and if it is a false flag our team can generally rectify the situation quite clicky.

Please reach out to our live advisors who can reach out to our escalated team that handles these situations. State to the advisors that you believe your card to be falsely flagged and they will investigate for you. To access our live chat, please visit our Help Center and select ‘Continue without logging in’ to create a support request through live chat. Next, type your request in 'Ask about a topic, scroll down to ‘Get Support’, and then click ‘Continue.’ You will then see the available support options.

Best of luck!

6

Hi, @dp32

Thanks for joining the conversation. This absolutely sounds frustrating.

First, I want to assure you that we do not outsource our support. However, some situations can only be handled by escalated teams. It sounds like your situation is being handled by our Business Operations team.

While I can’t access your account over the forums, these situations are generally resolved once you are able to verify our business and identity. If your situation has already been escalated, I ask that you continue to extend your patience to our Operations Team as they are the best team to assist you at this time.