Hello,
Since 30 of Dec, my shop (Youmakemeshine.myshopify.com) is currently unavailable.
I tried to reach the technical support, since then, but up to now it doesn’t work.
My ticket number is 21561316.
Could you please help me to solve this problem.
Hi @AugustDEF ,
Ted here from Shopify, thanks for posting your query and for sharing that ticket number.
Sometimes when merchants select a plan, Shopify’s system will close the store so that it can be manually reviewed by our Risk Department. This only occurs for new accounts created just so we can verify everything for security and fraud prevention reasons. It looks like your query has been raised to the appropriate team to review as soon as possible. Please note that when an account is under review, then it will take a few business days for them to complete the review. We’re sorry for any frustration caused and we will get back to you via email as soon as there’s an update. Every account is different and for privacy reasons I wouldn’t be able to discuss a review further on a public thread, however, if you’ve any questions please feel free to email us back via ticket #21561316.
For anyone else reading this, please contact our support here (Support > Contact Support in the main menu) for immediate assistance. Our Twitter and Facebook advisors are also available 24/7 if you need assistance with anything.
Many thanks,