Why is my online store currently unavailable?

Shopify Discussion
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1

My store is showing this to me when I started a campaign for mail newsletter. I just tested it to check whether its working or not.

When I returned back to the store, it gave me an error page.

What can I do?

If you’re a visitor to this store

Please try again later.

If you’re the owner of this store

Please contact support to resolve the issue.

2

Hi, @PrathamGupta !

Thanks for reaching out in our Community forums and sharing your concern. We’re here to help.

I’m sorry to hear you are having issues accessing your shop. This could be for any number of reasons that may not be related to your campaign newsletter. If you haven’t already, please try some troubleshooting steps to rule out a local issue:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

This will help narrow down the potential issue. If you are still receiving this error, the best next step is to contact our support team as we can’t look into account specific aspects of stores on the Community. One of our advisors can take a closer via live chat, callback or email to help towards a timely resolution.