Hi My store is down now for more than 12 hours and there is no help on the chat support, they are telling me to wait for an email from the team but i have not received any email yet and because of this technical issue, i am losing customers and it is leaving a bad impact on my brand.
Kindly help
Hi @Ronakrathi , can you share your store URL?
Hi @Ronakrathi
I am sorry to hear about your recent issues with your store being down and I understand that this is a less than ideal situation. I acknowledge the urgency here and the fact that you are worried this could have a negative impact on your brand.
You mentioned that you have already contacted Shopify Support who advised that you can expect an email update. It sounds like for the moment you have done everything that is requested of you, so you can rest assured we will be working to get back to you via email as soon as possible.
To provide some context on why an email update is necessary in situations like this; for certain issues on Shopify such as stores being unavailable, there are escalated teams that need to be involved to get the issue resolved. These escalated teams need to communicate via email in order to keep secure processes and work efficiently, as quite often information needs to be processed before an update can be issued.