Can someone tell me why my store is inactive and I can’t turn it on and I have 1000 supposed to be deposited in my account but now I don’t have a store or any money I’m very irritated
Hey, @Ilikefoooooood ! Welcome to Shopify Community!
I’m sorry to hear your store is inactive. While we would like to investigate and find out why you’re unable to access your store here, we’re not able to provide account-specific support via the Shopify Community at this time. In order for us to assist you and prioritize your store security, we’ll need you to create a support ticket and speak to our support team through live chat, email or callback.
You may visit https://bit.ly/3cJkx8V and log in to your account to create a support request. After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Can somebody just call me?? Cause I’m not having any kuxk getting ahold of
any support group that you provide
I’m sorry for the delay in getting back to you, @Ilikefoooooood . I was away last week. We’re unable to contact you so creating a support ticket is the best solution in this instance. If you’re still having trouble with reaching out to us, could you please tell me in detail what’s preventing you from doing so? I’d love to investigate so you can move forward with getting assistance regarding your account.