My site was moved to inactive. I have contacted support but 1-3 days to reply to an issue is not acceptable. This is also impacting my retail store as we use the pos feature as well so we can’t use the system to ring out any customers.
any suggestions. When I log into store it says it is down and check back.
Hi there, @Sportsamerica .
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, I definitely hear and feel your frustrations about getting this resolved as soon as possible. Your ongoing ticket is the best place to get this fixed however. Once our team gets to look at your situation further, they will reach back out with possible next steps to resolve the matter.
We are not able to look into such information over social channels as well as the Community which is why your ongoing ticket is the best place for resolution. As always, we appreciate your patience and understanding about this matter.
If enough time has passed and you are still waiting for a response, feel free to reply again in that email thread that you have with our team to ask for an update.