Hi, [email removed]Chamstter!
I understand the importance of having this issue resolved as soon as possible so you can gain access to your store again. If you have had your ticket escalated already, you will need to await an email response from our escalated team who have direct access to the details of this situation. Our Support Advisors on the front line are only able to provide you with updates on your ticket, but it is primarily the escalated team themselves who will contact you directly to answer your questions.
Please do rest assured that our team will be in touch with you as soon as possible!