Hello, I started a Shopify store using the free trial a little while back, I haven’t logged in for a while and now my store is saying inactive. When i click the store it brings me to a page that say “If you are the owner contact support for help” but the support page is not helping me activate my store. Please help, I would like to pay for a plan and begin using my website.
Hi @bbridge2010
In order to reactivate the store you will need to sign in using the same email address you used to create the store with. We refer to this as your account owner email address.
Only the account owner will be able to sign in and reactivate the store. If the account does not have any billing information on file you will not be able to change the account owner email address. In that situation you are able to create a new trial store of your choice and continue working on your online business from there.
If you aren’t sure what email address you used to sign up with, I would recommend double checking your inbox(es) for your different email accounts as you would have received a sign up notification email and most likely a few reminders to renew the store account before the trial expired.
Hello, yes I logged in with the same e-mail and I also found the email that was sent about my free trial ending, but when I try to start a plan it does not give me the option to do so. It say
If you’re the owner of this store
Please contact support to resolve the issue.
In that case you will need to connect with our live support team through our Help Center. To do so, you will want to follow this link: Shopify Help Center - Contact Support, sign into your store account (you can also continue without signing in if that doesn’t work), search for your issue and then use the contact support button at the bottom of the search results to see all our live support options.
Our team will be able to review the store and can assist you with reactivating the account.